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Phoenix Orion Fine Gifts
1904 Union Street
Clearwater FL 33763
Phone: 727-738-1799
Fax: 206-201-8885
Email: sales@phoenixorion.com


Serving You Since 1999!!

 Our Policies

Buy with Confidence!!
Your satisfaction is guaranteed!

Return or exchange your item within 30 days in
the original,
NEW and UNUSED* condition and  your money will 
be fully refunded LESS SHIPPING CHARGES.
 

Free Shipping Policy
If your order qualifies for free shipping and your RETURNS reduce that order to UNDER $50.00, the cost of shipping that order will be deducted from your refund since it no longer qualifies for free shipping.


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Returns Policy

Return or exchange your item within 30 days in
the original,
NEW and UNUSED* condition and  your money will be fully refunded LESS SHIPPING CHARGES.

 
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Return items for any reason, in new and unused condition in the original undamaged packaging within 30 days of invoice for a full refund or exchange less shipping charges as outlined below. A copy of your invoice must be included with your return. If your return is $100 or more or the item boxes are damaged a 10% restock fee may apply.

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Ship Returns to:
Phoenix Orion Fine Gifts
1904 Union St
Clearwater FL 33763

Items received damaged will not be refunded. Sender is responsible for filing damage claims.

 

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Free Shipping Policy for Returns
If your order qualifies for free shipping and your RETURNS reduce that order to UNDER $50.00, the cost of shipping that order will be deducted from your refund since it no longer qualifies for free shipping. If returns are more than $200 and those items were shipped free, the cost of shipping those items will be deducted from your refund.

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Special Orders
We are happy to assist you with special orders for items we do not stock or large quantity orders. These orders are a final sale and not returnable.

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Used Items Are Not Returnable  
Items that are used one time for events, photography, props, party centerpieces etc. are considered used and not refundable. Sales to advertising agencies, photographers, event planners etc. are final.
Items returned after 30 days are considered used and will not be refunded.
 

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Incorrect Delivery Address 
Address Correction Fees. Redirect fees and return package fees charged by UPS, FedEx or USPS for address correction, undeliverable address or address changes will be billed to the original order. There is no refund, guarantee or replacement for orders placed with an incorrect delivery address that are lost in delivery.

 

 

Shipping Damage

We take the greatest care to inspect and properly package your orders for shipment. More than 99% of our packages are received in perfect condition.

Our damage policy allows us to offer you the lowest possible shipping rates, while still protecting your purchase.
 
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If an item arrives damaged, please save everything including the box and packaging. Email us within 24 hours of receipt of merchandise with the damage details. Email

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US Postal Service Shipping Damage. We insure packages sent through the US Mail. For US mail package damage, your insurance receipt will be mailed to you to file a claim at your local US Post Office. The USPS will reimburse the claim to YOU directly. This is the quickest way to be reimbursed for a damage claim with the US Post Office.
 

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UPS Shipping Damage. We insure packages shipped through UPS. We will file the damage claim for you. Please allow 30 days for claims processing and the damaged item(s) to be replaced.

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For small items, we will replace the item if we are notified of damage immediately upon receipt of the package.  We cannot pay for your return postage, but we will ship your replacement at no cost to you after we receive the damaged article.

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International shipments are always sent insured on packages over 4lbs. Packages under 4lbs are not insurable because the US Mail does not offer coverage. We cannot be responsible for uninsured packages sent overseas.

 


 Privacy Policy

We respect and uphold your privacy. The personal information we collect from you such as name, address, email address etc. is used internally only to establish your customer account and serve you better.

Absolutely no information about you is released, sold or exchanged with any other party, except at your  request to process credit card transactions or conduct customer service surveys. We may email you with our Newsletters and Specials. You may unsubscribe at any time by sending us an Unsubscribe Notice by Email.

 

 

 Contact Us
Phoenix Orion Fine Gifts

1904 Union Street
Clearwater FL 33763
Phone: 727-738-1799
Fax: 206-201-8885
Email: sales@phoenixorion.com


Serving You Since 1999!!

 




Phoenix Orion Fine Gifts
 

Since 1999 - Secure Online Shopping - 30 Day Guarantee

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