Return or exchange your item within 30 days in
the original, NEW and UNUSED* condition and  your money will be fully refunded LESS SHIPPING CHARGES.
 

	Return items for any reason, in new and unused condition in the original undamaged packaging within 30 days of invoice for a full refund or exchange less shipping charges as outlined below. A copy of your invoice must be included with your return. If your return is $100 or more or the item boxes are damaged a 10% restock fee may apply.
	Ship Returns to: Phoenix Orion Fine Gifts 1904 Union St Clearwater FL 33763 Items received damaged will not be refunded. Sender is responsible for filing damage claims.
	Free Shipping Policy for Returns If your order qualifies for free shipping and your RETURNS reduce that order to UNDER $50.00, the cost of shipping that order will be deducted from your refund since it no longer qualifies for free shipping. If returns are more than $200 and those items were shipped free, the cost of shipping those items will be deducted from your refund.
	Special Orders We are happy to assist you with special orders for items we do not stock or large quantity orders. These orders are a final sale and not returnable.
	Used Items Are Not Returnable   Items that are used one time for events, photography, props, party centerpieces etc. are considered used and not refundable. Sales to advertising agencies, photographers, event planners etc. are final. Items returned after 30 days are considered used and will not be refunded.
	Incorrect Delivery Address  Address Correction Fees. Redirect fees and return package fees charged by UPS, FedEx or USPS for address correction, undeliverable address or address changes will be billed to the original order. There is no refund, guarantee or replacement for orders placed with an incorrect delivery address that are lost in delivery.

We take the greatest care to inspect and properly package your orders for shipment. More than 99% of our packages are received in perfect condition.

Our damage policy allows us to offer you the lowest possible shipping rates, while still protecting your purchase.
 

	If an item arrives damaged, please save everything including the box and packaging. Email us within 24 hours of receipt of merchandise with the damage details. Email
	US Postal Service Shipping Damage. We insure packages sent through the US Mail. For US mail package damage, your insurance receipt will be mailed to you to file a claim at your local US Post Office. The USPS will reimburse the claim to YOU directly. This is the quickest way to be reimbursed for a damage claim with the US Post Office.
	UPS Shipping Damage. We insure packages shipped through UPS. We will file the damage claim for you. Please allow 30 days for claims processing and the damaged item(s) to be replaced.
	For small items, we will replace the item if we are notified of damage immediately upon receipt of the package.  We cannot pay for your return postage, but we will ship your replacement at no cost to you after we receive the damaged article.
	International shipments are always sent insured on packages over 4lbs. Packages under 4lbs are not insurable because the US Mail does not offer coverage. We cannot be responsible for uninsured packages sent overseas.